PRIVACY POLICY

Effective Date: 2023.02.09

COOMAA offers products and services provided by Cooler Master Co., Ltd. At COOMAA (“Cooler Master Academy,” “COOMAA,” “us,” “we,” or “our”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data.

We encourage you to read this Privacy Policy and our Terms of Service carefully before using COOMAA and services. By clicking “I’m happy”, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

COMPANY’S INFORMATION CHOICES DISCLOSURE

COOMAA is committed to providing you with the very best experience we can on our network of websites and applications. In order to do so, we may gather certain information about you. Please read the following policy (“policy”) to understand how certain of your information collected on the COOMAA will be collected, used, shared, and retained.

WHAT INFORMATION DO WE COLLECT?

When you visit the COOMAA, we collect some basic information that does not identify individual users. This includes which pages are visited, which advertisements are viewed, and any feedback from our visitors. We then aggregate this information with other pieces of information to improve our site and make your experience on the site as valuable and efficient as possible. For purposes of clarity, unless visitors submit personal information directly to us (e.g. by means of a site registration, in connection with a contest, etc.), our sites do not collect visitor’s personal information. Additional information on how we treat personal information that is submitted directly to us and how such information may be shared may be found in the detailed statement of our privacy policy below.

DATA RETENTION

We and our partners may retain the anonymous user data we or our partners collect on the COOMAA. The length of time we retain these data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights. In addition, we maintain archives of our web logs, database, and other systems and information. Please note that it is possible some of this information may remain archived after we delete or deactivate the information from its active database. We maintain archives for disaster recovery, legal and other non-marketing purposes.

WITH WHOM DO WE SHARE AND FOR WHAT PURPOSE?

Except as may otherwise be expressly set forth in this policy or in our privacy policy, COOMAA does not sell, rent, or trade any personally identifying information with third parties unless the individual user(s) consent to such sharing practices. We may from time to time share user information in a non-personally identifiable manner with advertisers and other third parties in order to present to users more targeted advertising, products and services.

WHAT IS “COOKIES” AND HOW DO WE USE IT?

COOMAA uses Cookies on our website. Cookies are small text files that are stored in the memory of your terminal via your browser or mobile device. They store certain information which your browser may (depending on the lifespan of the cookie) retransmit to us upon your next visit to our website. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

There are different functions of the cookies:

Strictly Necessary cookies: Those are cookies enable you to move around COOMAA and use our features. Without these cookies, we are unable to provide certain features.
Security cookies: Those are cookies we used to authenticate users, prevent fraudulent use of login credentials.
Function cookies: Those are cookies allow our website to remember your preference, your language, the type of your mobile device and other information to provide the best user experience.
Analytics cookies: Those are cookies we used to understand how you engage with our website, how we can improve our website to provide better service.
Advertising cookies: Those are cookies we used to provide accurate marketing, for example, based on your previous interactions with COOMAA and provide you most relevant classes’ information for your reference.

Most browsers are initially set to accept “cookies.” If you’d prefer, you can set yours to refuse “cookies.” You will not be able to fully use the COOMAA if you turn off the “cookies” option.

If you have any questions or concerns about this policy you may contact us or write to the following address:

7F., No. 398, Xinhu 1st Rd., Neihu Dist., Taipei City 114065 , Taiwan (R.O.C.)

E-mail: academy@coolermaster.com.tw

DETAILED STATEMENT ON COOMAA’S COLLECTION AND USE OF PERSONAL INFORMATION.

We collect certain data from you directly, like information you enter yourself, data about your consumption of content. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. All data listed in this policy is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymzing, erasing, combining, and transmitting.

Through the COOMAA, users may enter personal information about themselves. This policy explains COOMAA’S online information collection and use practices for the COOMAA, and the choices users can make about the way we use and share such information. Please take the time to read and understand this policy so that you can understand how we use your personal information. Please note that our online information collection and use practices may differ from our practices regarding information obtained offline.

REMEMBER: IF YOU MAKE USE OF THE SITES, REGISTER WITH THE SITES, REQUEST INFORMATION THAT WE MAY OFFER, OR SUBMIT INFORMATION IN ANY WAY TO OR THROUGH THE SITES, YOU AGREE TO THIS POLICY.

THE INFORMATION WE COLLECT.

When you visit or use COOMAA, we may collect below personal information from you through “I’m happy”:

Personally identifiable information (e.g. name, address, Email address, cellphone no.);
Personal description (e.g. date of birth, gender, place of birth);
Financial identification (e.g. no. of your bank account and name);
Financial transaction (e.g. transaction amount, payment methods, transaction record);
Safety details (e.g. password);
Device information (e.g. unique device identifiers, IP address, Cookies, browser type and geolocation information);
Learning Data (When you access content, we collect certain data including which courses, assignments, labs, workspaces, and quizzes you’ve started and completed; content and subscription purchases and credits);
Communications and Support (If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, messages, location, COOMAA user ID, refund transaction IDs, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy);

The data listed above is stored by us and associated with your account.

It would be deemed that you agree to authorize COOMAA to collect and use the aforementioned information based upon this Privacy Policy, but you still have the right to retreat the authorization.

In order to protect your rights, you can fax to COOMAA in writing (not formally) with signature to express your rejection within seven (7) calendar days, after you fill up the request on our website.

You may view or change your personal information at any time by contacting us. Please see “How to Contact Us” later in this policy.

You also can engage with our content on or through third-party social networking sites, such as Facebook or third-party social media plug-ins and applications. When you engage with our content on or through third party social networking sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile (e.g., your name, e-mail address, photo, gender, birthday, location, list of friends, people you follow and/or who follow you, the posts or the ‘likes’ you make) to deliver the content or as part of the operation of the application. We may also obtain non-personal information (e.g., content viewed and information about advertisements within the content you have been shown or may have clicked on) from your interaction with our content.

When you provide information from your social media account, it can help enable us to do things like: (i) give you exclusive content; (ii) personalize your online experience with us within and outside our applications or websites; and (iii) contact you through the social networking sites or directly by sending you the latest news, special offerings, and rewards. By doing so, you consent to the use of such information in accordance with our privacy policy.

When you provide personal information to us through an application, on the COOMAA, or on social networking sites, it may be publicly viewed by other members of these sites and we cannot prevent further use of the information by third parties.

Through some social networking sites’ privacy settings, you can control what data you share. For more information about how social networking sites handle your personal information, please refer to their respective privacy policies and terms of use.

OTHER COLLECTED INFORMATION

We also may use third-party website analytics tools (such as Omniture or Google), that collect information about visitor traffic on the COOMAA. The information that may be collected by automated means includes, but is not limited to, the following:

Information about the devices our visitors use to access the Internet (g. the IP address and the device, browser and operating system type);
URLs that refer visitors to the COOMAA;
Dates and times of visits to the COOMAA;
Information on actions taken on the COOMAA (such as page views and navigation patterns)
The general geographic location (g. country and city) from which a visitor accesses the COOMAA; and
Search terms that visitors use to reach the COOMAA.

When you use our mobile applications on your mobile device, you may choose not to share your geo-location details with us by adjusting the device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

HOW WE USE YOUR PERSONAL INFORMATION.

Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users.

Personally Identifiable Information provided directly by you. Except as set forth in this Privacy Notice or as specifically agreed to by you, COOMAA will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.

Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products, or Services that you request from us.
COOMAA uses your personal information to provide and maintain COOMAA and our services together with the technical support and security of our service.
Process your requests and orders for educational content, products, specific services, information, or features (Account Data; Learning Data; System Data; Communications and Support).
Manage your account and account preferences and personalize your experience (Account Data; Learning Data; Student Payment Data; Instructor Payment Data; System Data, Usage Data, Cookie Data).
We may share general course data (including quiz or assignment submissions, grades, and forum discussions), information about your activity on our Site, and from surveys operated by us with our Content Providers and other business partners so that our Content Providers and other business partners may use the data for research related to online education.

We use your personal information to provide you with products and/or services that you have requested, to respond to questions or communications and to get in touch with you when necessary. For example, we may use your personal information to communicate with you or to send you information that you have requested. We may send you an e-mail offering products or services which we think you may be interested in or asking you to participate in a survey. If you want to opt-out from our using the personal information you provided in these ways, please contact us. Please see “How to Contact Us” later in this policy.

HOW WE SHARE YOUR PERSONAL INFORMATION.

We will not share your personal information with third parties except (a) if it is for the purpose(s) for which you provided it; (b) as may be required by law or as we think necessary to protect our company or others from injury (e.g. in response to a court order or subpoena, in response to a law enforcement agency request or when we believe that someone is causing (or about to cause) injury to or interference with the rights or property of another); and/or (c) with other persons, service providers, or companies with whom we contract to carry out internal operations or our business activities (e.g. sending out a product or a promotional item that you have requested on the COOMAA). Examples of us sharing your personal information for the purposes submitted are if you participate in a third-party survey or request information from a third-party, we may provide the information provided to such third party so that they can send to you directly the information you requested. Additionally, with your consent, we may share your personal information with companies not affiliated with us who are interested in marketing their products or services to you or in asking you questions, both online and offline.

Companies with whom we might share your personal information may include consumer products, telecom, financial, military, market research, entertainment, and educational services companies and their third party service providers. If you consent to receiving communications from non-affiliated companies, you may need to communicate with them directly if you later decide that you no longer wish to receive their communications or if you wish to change any data you provided online. In this instance, any changes or amendments to your personal information must be given directly to each company who communicates with you as these changes, amendments and/or deletions will not be exchanged between us and non-affiliated companies. If we do share personal information with a non-affiliated company, to the extent practical, we require that they protect such information in a manner that is consistent with this policy. We cannot, however, guarantee how these non-affiliated companies will use your personal information.

COLLECTION OF INFORMATION BY OTHERS.

The COOMAA may contain links to other websites, including links that are placed there by us, such as third-party advertisements or text hyperlinks. Please be aware that we are not responsible for the privacy practices of any other website. We encourage all users of the COOMAA to be aware of when they leave the COOMAA, and to read the privacy policies of each and every website that collects personal information. This privacy policy applies solely to information collected by the COOMAA through the COOMAA. We may offer additional e-mail services or promotions that are sponsored by or co-sponsored with non-affiliated companies. Based on our agreement with them, these third parties may obtain personal information that visitors to the COOMAA voluntarily submit to participate in these additional e-mail services or promotions. We have no control over the use of this information by these non-affiliated companies.

CLICKSTREAM DATA.

As you use the Internet, a trail of electronic information is left at each web site you visit. This anonymous information, which is sometimes referred to as “Clickstream Data,” can be collected and stored by a web site’s server. Clickstream Data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to the COOMAA Site. We may use Clickstream Data as a form of non-personal information to anonymously determine how much time visitors spend on each page of the COOMAA, how visitors navigate throughout the COOMAA, and how we may tailor our web pages to better meet the needs of visitors. Any collection or use of Clickstream Data will be anonymous and aggregated.

SUPPLEMENTING INFORMATION.

From time to time we may supplement information you give us with information from other sources, such as information validating your address. Thus, information we obtain through the COOMAA Site may be intermingled with and used in conjunction with information obtained through sources other than the COOMAA, including both offline and online sources.

DISCUSSIONS AND COMMUNITY TOOLS.

We may, from time to time, make review lists, chat rooms, forums, message boards, blogs, newsgroups and other community tools available to you. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for us to use. For example, from time to time, we may use the content you write (including your name or screen name if you post it) for promotional purposes, in e-mail newsletters or elsewhere, and by using the COOMAA Site sand/or these chat rooms, forums, message boards, news groups, and other community tools, you agree that we may do so. You should exercise caution when deciding to disclose your personal information in these areas, since anyone – not just us – may access your publicly posted information.

OUR COMMITMENT TO SECURITY.

We take commercially reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the personal information that you supply will not be intercepted while being transmitted to and from us over the Internet including, without limitation, emails. Therefore, you acknowledge and agree that we have no liability regarding the theft, loss, alteration or misuse of personal information, including such information that has been provided to third parties or other users, or with regard to the failure of a third party to abide by the agreement between us and such third party.

HOW YOU CAN ACCESS OR CORRECT YOUR PERSONAL INFORMATION.

For instructions on how you can access the personal information that we have collected about you online, correct any errors, or remove such information, please contact us. Please see “How to Contact Us” later in this policy.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

TRANSFER OF BUSINESS ASSETS.

Notwithstanding anything contained in this policy to the contrary, please be advised that the personal information you provide is considered an asset of the COOMAA and may be included among transferred assets if the COOMAA, COOMAA Co., Ltd., any or all of the COOMAA Affiliates, and/or any of their assets are ever acquired by, or merged into, a third party.

YOUR RIGHTS.

COOMAA wants to ensure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

(1) The right to access – You have the right to request COOMAA for copies of your personal data. We may charge you a small fee for this service.

(2) The right to rectification – You have the right to request that COOMAA correct any information you believe is inaccurate. You also have the right to request COOMAA to complete the information you believe is incomplete.

(3) The right to erasure – You have the right to request that COOMAA erase your personal data, under certain conditions.

(4) The right to restrict processing – You have the right to request that COOMAA restrict the processing of your personal data, under certain conditions.

(5) The right to object to processing – You have the right to object to COOMAA’S processing of your personal data, under certain conditions.

(6) The right to data portability – You have the right to request that COOMAA transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: academy@coolermaster.com.tw

CHANGES TO THIS POLICY.

Personal information collected via the COOMAA will generally be governed by the version of the policy in effect at the time the information was gathered. However, we may, in our discretion, change, modify, add, or remove portions from this policy at any time. Your continued use of the COOMAA following the posting of any changes to this policy means you accept such changes.

We may update this Policy from time to time by notifying you of such changes by any reasonable means, including by posting a revised Policy through the Site. You agree that it your responsibility to regularly check the Site for any updated Policy as any changes and/or modifications shall become effective immediately upon the posting thereof. Please review Policy periodically. In addition, by continuing to use or access the Site or otherwise engaging with COOMAA after we post any changes, you acknowledge and accept the updated Policy. The “Last Updated” legend at the top of this page indicates when this Policy was last updated.

HOW TO CONTACT US.

If you have any questions or concerns about this privacy policy you may contact us as follows:

E-mail: academy@coolermaster.com.tw

Address: 7F., No. 398, Xinhu 1st Rd., Neihu Dist., Taipei City 114065 , Taiwan (R.O.C.)